Help & FAQ
Find answers to common questions about GOLD.
Frequently Asked Questions
Still need help?
Can't find what you're looking for? Our support team is here to help.
Contact SupportTroubleshooting
Wallet won't connect
- Make sure your wallet extension is installed and unlocked
- Try refreshing the page
- Clear your browser cache and try again
- Try using a different browser
Transaction not appearing
- Wait a few minutes - Solana can sometimes be congested
- Refresh the page to see updated status
- Check your wallet for the transaction signature
- Contact support with your wallet address if it's been over 10 minutes
ORO GOLD not received
- Check the transaction status on the Earn page
- ORO GOLD transfers happen after burn verification (usually within 1-2 minutes)
- If status shows COMPLETED, check your wallet's token list
- You may need to add the ORO GOLD token to your wallet to see the balance
Daily limit reached
- Daily limits reset at 00:00 UTC
- The error message will show the exact reset time
- Wait for the reset and try again